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Cost

RetailCRM pricing

RetailCRM costs from RUB 9,360 per month, 3 users, annual (-10%) on the Профессиональный plan. RetailCRM's official pricing does not list a free plan. Prices checked on Nov 6, 2026.

CRM for online and retail stores handling orders, customers, marketing and loyalty programs.

FromRUB 9,360per month, 3 users, annual (-10%)

Official website
Updated Nov 6, 2026

Plans

Профессиональный

RUB 10,400

per month, base configuration with 3 users

More details

Official page text: 10 400 ₽

Профессиональный

RUB 9,360

per month, 3 users, annual (-10%)

More details

Official page text: 9 360 ₽

Prices from the official website, Russia (RUB), in RUB, before tax.

RetailCRM features

What RetailCRM does, in plain words, from the official RetailCRM website.

  1. Unified customer base

    Marketing, sales, orders and service share one customer database.

  2. AI agents

    AI agents see the full purchase history and handle routine tasks.

  3. 1C and ERP exchange

    Exchanges orders, stock and customers with 1C or an ERP.

  4. Copilot assistant

    Copilot builds segments and scenarios or finds unassigned orders.

  5. Call transcription and scoring

    Transcribes calls, tags dialogues and rates manager performance.

  6. Roles and audit log

    Roles and access rights for staff and AI agents, with action history.

  7. On-premise deployment

    Can be deployed on your own servers.

  8. Marketing chain builder

    Visual builder for marketing automation chains.

Source:retailcrm.ru ·

How much for your team?

people

RetailCRM Профессиональный for 10 people

RUB 93,600/month

RUB 1,123,200 per year · RUB 112,320 per person

How this is calculated
  1. RUB 9,360/seat/month
  2. 10 seats × RUB 9,360 = RUB 93,600
  3. RUB 93,600 × 12 = RUB 1,123,200
  4. RUB 1,123,200 ÷ 10 = RUB 112,320

Vendor bills this price annually.

Vendor tax display not recorded.

Russia (RUB) price in RUB, updated Nov 6, 2026. Official pricing page ↗

Monthly vs annual billing

Monthly billing

RUB 1,248,000/yr

Annual billing

RUB 1,123,200/yr

You save

RUB 124,800 · 10%

RetailCRM vs alternatives: features

Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.

RetailCRM

  • Unified customer base
  • AI agents
  • 1C and ERP exchange
  • Copilot assistant

Act!

  • Contact management
  • Opportunity management
  • Sales pipeline dashboards
  • Email marketing
Full RetailCRM vs Act! comparison

RetailCRM

  • Unified customer base
  • AI agents
  • 1C and ERP exchange
  • Copilot assistant

Agile CRM

  • Contact management
  • Deal tracking
  • Telephony
  • Appointment scheduling
Full RetailCRM vs Agile CRM comparison

RetailCRM

  • Unified customer base
  • AI agents
  • 1C and ERP exchange
  • Copilot assistant

amoCRM

  • Omnichannel lead capture
  • One-click calling
  • Telephony integrations
  • Built-in team messenger
Full RetailCRM vs amoCRM comparison

RetailCRM pricing questions

  1. How much does RetailCRM cost?

    Paid plans start at RUB 9,360 per month, 3 users, annual (-10%) on the Профессиональный plan, Russia (RUB) pricing.

  2. Does RetailCRM have a free plan?

    No free plan is listed on RetailCRM's official pricing.

More about RetailCRM

At a glance

Company
RetailCRM
Free plan
No
Category
CRM

How the price has moved

Tracking since Nov 6, 2026. 1 plan has a verified price change.

  • Профессиональный

    1. Baseline · Nov 6, 2026

      RUB 10,400 per month, base configuration with 3 users

    2. Price change · Nov 6, 2026

      RUB 9,360 per month, 3 users, annual (-10%)-RUB 1,040 (-10%)

Russia (RUB) market, RUB. Prices come from the vendor's official pricing page. Data corrections are never shown as price changes.

Get notified if RetailCRM pricing changes

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Sources

Compare RetailCRM and plan your budget