RetailCRM vs Zoho CRM: what each really costs
Team size
Billing
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
Zoho CRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | RetailCRM | Zoho CRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Yes |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
RetailCRM vs Zoho CRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Zoho CRM
- Prospecting agentsAI agents prospect, research and qualify leads.
- Sales automationAutomated follow-ups, approvals and next-step suggestions.
- Quotes and closingAutomation for every touchpoint from queries to quotes, with Zia.
- Zia Agent StoreReady-made agents you can deploy in minutes.
- Zia Agent StudioBuild your own custom agents.
- Claude and ChatGPT accessUse Zoho CRM from Claude, ChatGPT and similar tools.
Source:zoho.com/crm ·
RetailCRM vs Zoho CRM pricing questions
How much do RetailCRM and Zoho CRM cost?
RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный). Zoho CRM paid plans start at $14/user/month (Standard).
Do RetailCRM and Zoho CRM have a free plan?
Zoho CRM lists a free plan; RetailCRM does not list one on its official pricing.