RetailCRM vs Zoho Bigin: what each really costs
Team size
Billing
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
Zoho Bigin
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | RetailCRM | Zoho Bigin |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
RetailCRM vs Zoho Bigin: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Zoho Bigin
- AI email assistantZia summarizes email threads, proofreads drafts or generates whole emails.
- AI summariesZia summarizes deals, customers, WhatsApp threads, emails and notes.
- Upsell suggestionsZia suggests upsell and cross-sell opportunities based on customer behavior and history.
- AI tool connectionConnect AI tools like Claude to Bigin to get insights and take action.
- Workflow automationTrigger email sequences, schedule actions and assign tasks automatically.
- Multichannel communicationBrings emails, calls, WhatsApp and social media together in one place.
- Visual pipelinesOne visual pipeline for every part of your business.
Source:bigin.com ·
RetailCRM vs Zoho Bigin pricing questions
How much do RetailCRM and Zoho Bigin cost?
RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный). Zoho Bigin paid plans start at $7/user/month (Express (annual)).
Do RetailCRM and Zoho Bigin have a free plan?
Zoho Bigin lists a free plan; RetailCRM does not list one on its official pricing.