Close vs RetailCRM: what each really costs
Team size
Billing
Close
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Close | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Yes | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Close vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Close
- Unified communication inboxEmail, calls and SMS in one inbox.
- Power dialerDials through a Smart View list and connects you when someone answers.
- AI call notesCaptures what is said on every call and meeting.
- AI agentsAgents run assigned jobs by your rules and log the work in Close.
- WorkflowsAutomated follow-up sequences for every lead.
- Visual pipelineSee every deal by stage and value with a suggested next step.
- ReportingPipeline, activity and forecasting reports.
- AI assistant ChloeAsk about pipeline, meetings or calls and get answers from your data.
Source:close.com ·
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Close vs RetailCRM pricing questions
How much do Close and RetailCRM cost?
Close paid plans start at $9/user/month (Solo (annual billing)). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).