Pipeline CRM vs RetailCRM: what each really costs
Team size
Billing
Pipeline CRM
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Pipeline CRM | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Pipeline CRM vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Pipeline CRM
- AI Copilot setupCopilot builds pipelines, fields and reports.
- Multiple pipelinesRuns separate pipelines for different sales cycles.
- Weighted forecastingForecasts revenue weighted by deal stage.
- Unlimited custom fieldsAdds custom fields to every record.
- Email syncLogs connected mailbox threads against the contact and deal.
- Email open trackingTracks email opens with in-app alerts.
- Business card scanningTurns a business card photo into a CRM contact.
- Deletion controlsAdmins can block deletion of records and configuration.
Source:pipelinecrm.com ·
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Pipeline CRM vs RetailCRM pricing questions
How much do Pipeline CRM and RetailCRM cost?
Pipeline CRM paid plans start at $25/user/month (Start (annual)). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).