Microsoft Dynamics 365 Sales vs RetailCRM: what each really costs
Team size
Billing
Microsoft Dynamics 365 Sales
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Microsoft Dynamics 365 Sales | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Microsoft Dynamics 365 Sales vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Microsoft Dynamics 365 Sales
- Autonomous lead researchAgents research incoming leads automatically.
- AI scoringAI scoring models and prioritized work lists for qualification.
- Recommended actionsReceive recommended next actions within the flow of work.
- Sales guidanceShare automated guidance, including failure points in sequences.
- ForecastingPredict revenue and track performance against goals.
- External data for agentsExtend agents with external data sources.
- Configurable fields and viewsConfigure fields, dashboards and views to fit your sales method.
- Security rolesManage permissions and data with predefined security roles.
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Microsoft Dynamics 365 Sales vs RetailCRM pricing questions
How much do Microsoft Dynamics 365 Sales and RetailCRM cost?
Microsoft Dynamics 365 Sales paid plans start at $65/user/month (Sales Professional). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).