Capsule CRM vs RetailCRM: what each really costs
Team size
Billing
Capsule CRM
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Capsule CRM | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Capsule CRM vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Capsule CRM
- Contact managementKeep customer details in one place.
- Sales pipelineTrack sales and forecast in a pipeline.
- Project managementBuilt-in project management within the CRM.
- Tasks and calendarOrganize your working day with tasks and a calendar.
- Workflow automationEliminate manual tasks with workflows.
- Sales reportingReports that pinpoint sales successes and failures.
- Social and email campaignsPost on X, Facebook, Instagram and LinkedIn and send email campaigns.
- Mobile appManage your business from the mobile app.
Source:capsulecrm.com ·
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Capsule CRM vs RetailCRM pricing questions
How much do Capsule CRM and RetailCRM cost?
Capsule CRM paid plans start at $18/user/month (Starter). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).
Do Capsule CRM and RetailCRM have a free plan?
Capsule CRM lists a free plan; RetailCRM does not list one on its official pricing.