Freshsales vs RetailCRM: what each really costs
Team size
Billing
Freshsales
No plan for this billing option
No paid plan to compare for this billing option.
RetailCRM
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshsales | RetailCRM |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Yes | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshsales vs RetailCRM: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshsales
- Smart sales campaignsCapture, qualify, route and track leads with Freddy AI.
- Kanban viewsPlan the sales process with drag-and-drop cards.
- 360° customer viewSee each customer in full and reach them on their preferred channels.
- Freddy AIHighlights the best leads and deals, gives insights and writes emails.
- Task automationAutomates repetitive, routine tasks.
- Deal recommendationsFreddy AI suggests next steps to avoid bottlenecks.
Source:freshworks.com/crm/sales ·
RetailCRM
- Unified customer baseMarketing, sales, orders and service share one customer database.
- AI agentsAI agents see the full purchase history and handle routine tasks.
- 1C and ERP exchangeExchanges orders, stock and customers with 1C or an ERP.
- Copilot assistantCopilot builds segments and scenarios or finds unassigned orders.
- Call transcription and scoringTranscribes calls, tags dialogues and rates manager performance.
- Roles and audit logRoles and access rights for staff and AI agents, with action history.
- On-premise deploymentCan be deployed on your own servers.
- Marketing chain builderVisual builder for marketing automation chains.
Source:retailcrm.ru ·
Freshsales vs RetailCRM pricing questions
How much do Freshsales and RetailCRM cost?
Freshsales paid plans start at $9/user/month (Growth). RetailCRM paid plans start at RUB 9,360 per month, 3 users, annual (-10%) (Профессиональный).