Five9 vs Freshdesk Contact Center: what each really costs
Team size
Billing
Five9
No plan for this billing option
No paid plan to compare for this billing option.
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Five9 | Freshdesk Contact Center |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Five9 vs Freshdesk Contact Center: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Five9
- Intelligent routingRoutes every interaction to its best next step.
- AI and human blendMatches each interaction to the right mix of AI, people and workflows.
- Context-preserving handoffComplex conversations move to a live agent with context intact.
- Unified customer journeyAI agents, human agents and connected systems work as one journey.
- Workforce forecasting and schedulingBuilt-in forecasting and scheduling keep the workforce aligned.
Source:five9.com ·
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Five9 vs Freshdesk Contact Center pricing questions
How much do Five9 and Freshdesk Contact Center cost?
Five9 paid plans start at $119 per concurrent seat/month (Digital). Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth).
Is Five9 or Freshdesk Contact Center cheaper for 5 users?
Freshdesk Contact Center is cheaper for 5 users: $900 per year on Growth, against $7,140 per year for Five9 on Digital. That is $6,240 less per year, before tax.
Is Five9 or Freshdesk Contact Center cheaper for 10 users?
Freshdesk Contact Center is cheaper for 10 users: $1,800 per year on Growth, against $14,280 per year for Five9 on Digital. That is $12,480 less per year, before tax.
Is Five9 or Freshdesk Contact Center cheaper for 25 users?
Freshdesk Contact Center is cheaper for 25 users: $4,500 per year on Growth, against $35,700 per year for Five9 on Digital. That is $31,200 less per year, before tax.
Do Five9 and Freshdesk Contact Center have a free plan?
Freshdesk Contact Center lists a free plan; Five9 does not list one on its official pricing.