Chatwoot vs Intercom: 실제로 얼마씩 들까요?

CChatwoot

• 01Omnichannel inboxWebsite, email, social and messaging threaded into one queue.
• 02Captain AI agentAutomates conversations, suggests replies and supports any language.
• 03Email integrationConnect Outlook, Gmail or any IMAP/SMTP inbox with threaded replies.
• 04Voice callsInbound and outbound calls recorded, transcribed and threaded in the inbox.
• 05Help centerA flexible knowledge base for customer self-service.
• 06Macros and automationsBundle replies, labels and snoozes, and fire them automatically by rules.
• 07Auto-translateTranslates every incoming message so agents reply in their own language.
• 08Live chat widget customizationSet the widget colour, logo and copy to match your product.

Intercom

• 01AI conversation simulationsTest fully simulated customer conversations from start to finish.
• 02Multichannel Fin AI AgentDeploys Fin across phone, email, chat, Slack and more.
• 03CopilotCopilot works proactively and connects to tools your team uses.
• 04TicketingOne ticketing system for customer issues, back-office collaboration and tracker tickets.
• 05Outbound messagingOnboard, educate and notify customers with automated in-context messages.
• 06Human handoffFin asks a teammate when it needs approval or information.
• 07Knowledge HubCentralizes the information that powers Fin, human and self-serve support.
• 08APIs and MCP actionsFin pulls in customer data and takes action through APIs or MCP.