HubSpot Service Hub vs osTicket: what each really costs
Team size
Billing
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
osTicket
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | HubSpot Service Hub | osTicket |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
HubSpot Service Hub vs osTicket: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
osTicket
- Custom fieldsCustomizes the data collected from users when they submit a ticket.
- Ticket filtersRules route incoming tickets to the right department or agents.
- Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
- Auto-responderSends an automatic reply when a ticket is opened or a message received.
- SLA plansCreates SLA plans assigned to help topics, departments or filters.
- Customer portalArchives all support requests and responses online for end users.
- Saved advanced searchSaves search criteria for future searches.
- Agent tasksCreates an internal to-do list for agents.
Source:osticket.com/features ·
HubSpot Service Hub vs osTicket pricing questions
How much do HubSpot Service Hub and osTicket cost?
HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)). osTicket paid plans start at $12/user/month (Cloud-hosted).
Is HubSpot Service Hub or osTicket cheaper for 5 users?
osTicket is cheaper for 5 users: $720 per year on Cloud-hosted, against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $4,680 less per year, before tax.
Is HubSpot Service Hub or osTicket cheaper for 10 users?
osTicket is cheaper for 10 users: $1,440 per year on Cloud-hosted, against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $9,360 less per year, before tax.
Is HubSpot Service Hub or osTicket cheaper for 25 users?
osTicket is cheaper for 25 users: $3,600 per year on Cloud-hosted, against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $23,400 less per year, before tax.
Do HubSpot Service Hub and osTicket have a free plan?
Yes, both list a free plan.