HubSpot Service Hub vs Olark: what each really costs
Team size
Billing
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
Olark
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | HubSpot Service Hub | Olark |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
HubSpot Service Hub vs Olark: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
Olark
- Human handoffEscalates AI conversations into live chat in the same thread.
- Proactive engagementStarts conversations when your rules are met.
- Offline follow-upCollects contact details for follow-up when nobody is available.
- A/B testingSplits traffic between two assistant configurations to compare them.
- Searchable transcriptsLogs every conversation and makes it searchable.
- Email follow-upContinues conversations by email when visitors leave the site.
- Team managementAgent groups, routing rules and chat limits per agent.
- AI ConnectorConnects MCP-enabled AI tools to query chat data and build reports.
Source:olark.com/features ·
HubSpot Service Hub vs Olark pricing questions
How much do HubSpot Service Hub and Olark cost?
HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)). Olark paid plans start at $29 per agent per month (Live Chat).
Is HubSpot Service Hub or Olark cheaper for 5 users?
Olark is cheaper for 5 users: $1,740 per year on Live Chat, against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $3,660 less per year, before tax.
Is HubSpot Service Hub or Olark cheaper for 10 users?
Olark is cheaper for 10 users: $3,480 per year on Live Chat, against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $7,320 less per year, before tax.
Is HubSpot Service Hub or Olark cheaper for 25 users?
Olark is cheaper for 25 users: $4,800 per year on Standard AI Website Agent, against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $22,200 less per year, before tax.
Do HubSpot Service Hub and Olark have a free plan?
HubSpot Service Hub lists a free plan; Olark does not list one on its official pricing.