HubSpot Service Hub vs LiveChat: what each really costs
Team size
Billing
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
LiveChat
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | HubSpot Service Hub | LiveChat |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
HubSpot Service Hub vs LiveChat: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
LiveChat
- Real-time visitor monitoringWatches visitor activity and the pages they view in real time.
- Proactive AI chat openersAI opens chats with a message matching what the visitor is viewing.
- AI product recommendationsAI answers questions, suggests products and collects details for sales.
- Cart and order previewPreviews cart contents, recent orders and payment status in the chat.
- Order status automationConnects Shopify, WooCommerce or other systems so AI answers order status questions.
- AI vs. human reportingCompares attributed revenue, orders and conversion for AI and human agents.
- Lead qualificationCollects visitors’ needs and contact details with your qualification questions.
Source:livechat.com ·
HubSpot Service Hub vs LiveChat pricing questions
How much do HubSpot Service Hub and LiveChat cost?
HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)). LiveChat paid plans start at $19/user/month (Starter).
Is HubSpot Service Hub or LiveChat cheaper for 5 users?
LiveChat is cheaper for 5 users: $1,140 per year on Starter, against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $4,260 less per year, before tax.
Is HubSpot Service Hub or LiveChat cheaper for 10 users?
LiveChat is cheaper for 10 users: $2,280 per year on Starter, against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $8,520 less per year, before tax.
Is HubSpot Service Hub or LiveChat cheaper for 25 users?
LiveChat is cheaper for 25 users: $5,700 per year on Starter, against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $21,300 less per year, before tax.
Do HubSpot Service Hub and LiveChat have a free plan?
HubSpot Service Hub lists a free plan; LiveChat does not list one on its official pricing.