Hiver vs HubSpot Service Hub: what each really costs
Team size
Billing
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Hiver | HubSpot Service Hub |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Hiver vs HubSpot Service Hub: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
Hiver vs HubSpot Service Hub pricing questions
How much do Hiver and HubSpot Service Hub cost?
Hiver paid plans start at $25 /user/month (Growth). HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)).
Is Hiver or HubSpot Service Hub cheaper for 5 users?
Hiver is cheaper for 5 users: $1,500 per year on Growth, against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $3,900 less per year, before tax.
Is Hiver or HubSpot Service Hub cheaper for 10 users?
Hiver is cheaper for 10 users: $3,000 per year on Growth, against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $7,800 less per year, before tax.
Is Hiver or HubSpot Service Hub cheaper for 25 users?
Hiver is cheaper for 25 users: $7,500 per year on Growth, against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $19,500 less per year, before tax.
Do Hiver and HubSpot Service Hub have a free plan?
HubSpot Service Hub lists a free plan; Hiver does not list one on its official pricing.