Gorgias vs osTicket: what each really costs
Team size
Billing
Gorgias
No plan for this billing option
No paid plan to compare for this billing option.
osTicket
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Gorgias | osTicket |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Gorgias vs osTicket: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Gorgias
- Human handoffHand off conversations to human agents with context.
- Omnichannel inboxEmail, chat, SMS, WhatsApp, Instagram and Facebook in one view.
- In-conversation actionsCancel, discount or upsell directly inside the conversation.
- Native Shopify dataPull up any order, customer or product without leaving the ticket.
- Prebuilt integrationsRecharge, Klaviyo, Yotpo and more connected out of the box.
- Ticket routingRoute, assign and manage tickets across your team.
- Revenue reportingSee how much revenue your support team generates.
- AI guardrailsApply your tone, policies and SOPs with built-in guardrails.
Source:gorgias.com ·
osTicket
- Custom fieldsCustomizes the data collected from users when they submit a ticket.
- Ticket filtersRules route incoming tickets to the right department or agents.
- Agent collision avoidanceTicket locking prevents conflicting or duplicate responses.
- Auto-responderSends an automatic reply when a ticket is opened or a message received.
- SLA plansCreates SLA plans assigned to help topics, departments or filters.
- Customer portalArchives all support requests and responses online for end users.
- Saved advanced searchSaves search criteria for future searches.
- Agent tasksCreates an internal to-do list for agents.
Source:osticket.com/features ·
Gorgias vs osTicket pricing questions
How much do Gorgias and osTicket cost?
Gorgias paid plans start at $10 /mo (Starter). osTicket paid plans start at $12/user/month (Cloud-hosted).
Is Gorgias or osTicket cheaper for 5 users?
Gorgias is cheaper for 5 users: $120 per year on Starter, against $720 per year for osTicket on Cloud-hosted. That is $600 less per year, before tax.
Is Gorgias or osTicket cheaper for 10 users?
Gorgias is cheaper for 10 users: $120 per year on Starter, against $1,440 per year for osTicket on Cloud-hosted. That is $1,320 less per year, before tax.
Is Gorgias or osTicket cheaper for 25 users?
Gorgias is cheaper for 25 users: $120 per year on Starter, against $3,600 per year for osTicket on Cloud-hosted. That is $3,480 less per year, before tax.
Do Gorgias and osTicket have a free plan?
osTicket lists a free plan; Gorgias does not list one on its official pricing.