Gorgias vs Hiver: what each really costs
Team size
Billing
Gorgias
No plan for this billing option
No paid plan to compare for this billing option.
Hiver
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Gorgias | Hiver |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Gorgias vs Hiver: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Gorgias
- Human handoffHand off conversations to human agents with context.
- Omnichannel inboxEmail, chat, SMS, WhatsApp, Instagram and Facebook in one view.
- In-conversation actionsCancel, discount or upsell directly inside the conversation.
- Native Shopify dataPull up any order, customer or product without leaving the ticket.
- Prebuilt integrationsRecharge, Klaviyo, Yotpo and more connected out of the box.
- Ticket routingRoute, assign and manage tickets across your team.
- Revenue reportingSee how much revenue your support team generates.
- AI guardrailsApply your tone, policies and SOPs with built-in guardrails.
Source:gorgias.com ·
Hiver
- Omnichannel inboxHandles email, chat, Slack, voice and SMS support from one place.
- AI SkillsTurns support procedures into Skills AI can follow.
- Pre-launch AI testingTest AI on real customer scenarios before it goes live.
- Self-healing knowledgeAI reviews resolved tickets to find gaps in your help center.
- Jira and Slack collaborationLoop in teammates, link requests to Jira and discuss in Slack threads.
- Automated routing and triageUses context from any system to automate routing, triage and updates.
- Recurring-issue insightsShows which issues keep recurring and what is behind them.
Source:hiverhq.com ·
Gorgias vs Hiver pricing questions
How much do Gorgias and Hiver cost?
Gorgias paid plans start at $10 /mo (Starter). Hiver paid plans start at $25 /user/month (Growth).
Is Gorgias or Hiver cheaper for 5 users?
Gorgias is cheaper for 5 users: $120 per year on Starter, against $1,500 per year for Hiver on Growth. That is $1,380 less per year, before tax.
Is Gorgias or Hiver cheaper for 10 users?
Gorgias is cheaper for 10 users: $120 per year on Starter, against $3,000 per year for Hiver on Growth. That is $2,880 less per year, before tax.
Is Gorgias or Hiver cheaper for 25 users?
Gorgias is cheaper for 25 users: $120 per year on Starter, against $7,500 per year for Hiver on Growth. That is $7,380 less per year, before tax.