Freshdesk Contact Center vs Zadarma: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Zadarma
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Zadarma |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Zadarma: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Zadarma
- Virtual phone numbersVirtual numbers in 100+ countries.
- Free cloud PBXSet up a business phone system in about 5 minutes without hardware.
- Teamsale CRMBuilt-in CRM integrated with the cloud PBX.
- Call forwardingReceive calls over the internet or forward them to any number.
- Setup wizardFeatures are configured with an intuitive wizard in your account.
- IntegrationsIntegrates with major CRM, AI systems and messengers.
Source:zadarma.com ·
Freshdesk Contact Center vs Zadarma pricing questions
How much do Freshdesk Contact Center and Zadarma cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Zadarma paid plans start at $39 per month, 10 users (Office).
Is Freshdesk Contact Center or Zadarma cheaper for 5 users?
Zadarma is cheaper for 5 users: $468 per year on Office, against $900 per year for Freshdesk Contact Center on Growth. That is $432 less per year, before tax.
Is Freshdesk Contact Center or Zadarma cheaper for 10 users?
Zadarma is cheaper for 10 users: $468 per year on Office, against $1,800 per year for Freshdesk Contact Center on Growth. That is $1,332 less per year, before tax.
Is Freshdesk Contact Center or Zadarma cheaper for 25 users?
Zadarma is cheaper for 25 users: $468 per year on Office, against $4,500 per year for Freshdesk Contact Center on Growth. That is $4,032 less per year, before tax.
Do Freshdesk Contact Center and Zadarma have a free plan?
Yes, both list a free plan.