Freshdesk Contact Center vs Voiply: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Voiply
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Voiply |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Voiply: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Voiply
- Free number transferTransfer your existing number to VoIP.
- Spam call blockingBlocks and filters unwanted spam calls.
- Enhanced 911Accurate location information for 911 calls.
- AI support agent24/7 AI-powered customer support.
- HD VoiceClear calls with HD Voice.
- Voicemail to emailVoicemail recordings and transcriptions sent to email.
- Call waitingGet notified of incoming calls during another call.
- US and Canada callingUnlimited calling within the US and Canada.
Source:voiply.com ·
Freshdesk Contact Center vs Voiply pricing questions
How much do Freshdesk Contact Center and Voiply cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Voiply paid plans start at $7.46 per month, billed annually (Home Phone).
Is Freshdesk Contact Center or Voiply cheaper for 5 users?
Voiply is cheaper for 5 users: $89.52 per year on Home Phone, against $900 per year for Freshdesk Contact Center on Growth. That is $810.48 less per year, before tax.
Is Freshdesk Contact Center or Voiply cheaper for 10 users?
Voiply is cheaper for 10 users: $89.52 per year on Home Phone, against $1,800 per year for Freshdesk Contact Center on Growth. That is $1,710.48 less per year, before tax.
Is Freshdesk Contact Center or Voiply cheaper for 25 users?
Voiply is cheaper for 25 users: $89.52 per year on Home Phone, against $4,500 per year for Freshdesk Contact Center on Growth. That is $4,410.48 less per year, before tax.
Do Freshdesk Contact Center and Voiply have a free plan?
Freshdesk Contact Center lists a free plan; Voiply does not list one on its official pricing.