Freshdesk Contact Center vs Vapi: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Vapi
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Vapi |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Vapi: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Vapi
- Configurable voice agentsConfigure voice, conversation flow, telephony and integrations.
- Managed infrastructureVapi handles the infrastructure from prompt to production.
- Uptime guaranteesContractual uptime and performance guarantees with reserved capacity.
- Enterprise securityEnterprise sign-on, OAuth2 integrations and granular access controls.
- Low-latency scaleScales to millions of calls with sub-500ms latency.
- Conversation guardrailsBuilt-in guardrails prevent hallucinations and protect data integrity.
Source:vapi.ai ·
Freshdesk Contact Center vs Vapi pricing questions
How much do Freshdesk Contact Center and Vapi cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Vapi paid plans start at $0.05 per minute, plus provider costs (Vapi hosting).
Is Freshdesk Contact Center or Vapi cheaper for 5 users?
Vapi is cheaper for 5 users: $348 per year on Core, against $900 per year for Freshdesk Contact Center on Growth. That is $552 less per year, before tax.
Is Freshdesk Contact Center or Vapi cheaper for 10 users?
Vapi is cheaper for 10 users: $348 per year on Core, against $1,800 per year for Freshdesk Contact Center on Growth. That is $1,452 less per year, before tax.
Is Freshdesk Contact Center or Vapi cheaper for 25 users?
Vapi is cheaper for 25 users: $348 per year on Core, against $4,500 per year for Freshdesk Contact Center on Growth. That is $4,152 less per year, before tax.
Do Freshdesk Contact Center and Vapi have a free plan?
Freshdesk Contact Center lists a free plan; Vapi does not list one on its official pricing.