Freshdesk Contact Center vs Talkroute: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Talkroute
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Talkroute |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Talkroute: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Talkroute
- Calling appAn app with a simple interface for handling client calls.
- SMS and MMS textingSMS and MMS messaging is built into every plan.
- Video conferencingNo-download video conferencing for remote collaboration.
- Voicemail managementCustomizable voicemail notifications and greetings for teams.
- Phone menusCustom phone menus route callers to the right person or department.
- Warm transfersTransfer active calls to teammates with a warm handoff.
- Custom business hoursCalls route differently after hours and on weekends.
- Automatic call recordingRecords inbound and outbound calls automatically.
Source:talkroute.com ·
Freshdesk Contact Center vs Talkroute pricing questions
How much do Freshdesk Contact Center and Talkroute cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Talkroute paid plans start at $19/user/month (Basic).
Is Freshdesk Contact Center or Talkroute cheaper for 5 users?
Talkroute is cheaper for 5 users: $468 per year on Plus, against $900 per year for Freshdesk Contact Center on Growth. That is $432 less per year, before tax.
Is Freshdesk Contact Center or Talkroute cheaper for 10 users?
Talkroute is cheaper for 10 users: $468 per year on Plus, against $1,800 per year for Freshdesk Contact Center on Growth. That is $1,332 less per year, before tax.
Is Freshdesk Contact Center or Talkroute cheaper for 25 users?
Talkroute is cheaper for 25 users: $468 per year on Plus, against $4,500 per year for Freshdesk Contact Center on Growth. That is $4,032 less per year, before tax.
Do Freshdesk Contact Center and Talkroute have a free plan?
Freshdesk Contact Center lists a free plan; Talkroute does not list one on its official pricing.