Freshdesk Contact Center vs Retell AI: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Retell AI
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Retell AI |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Retell AI: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Retell AI
- Drag-and-drop flow builderDesign each conversation step on a drag-and-drop canvas.
- Testing and simulationTest changes, simulate many scenarios and turn real calls into regression tests.
- Multichannel deploymentDeploy agents for inbound and outbound calls, web or SMS.
- IVR navigationDetects IVRs, presses digits and enters extensions during live calls.
- Outbound campaignsUpload audiences, schedule campaigns and control pacing, retries and voicemail.
- PII redactionSelectively redact sensitive personal data in calls and transcripts.
- Single sign-onSSO with enterprise identity providers.
Source:retellai.com ·
Freshdesk Contact Center vs Retell AI pricing questions
How much do Freshdesk Contact Center and Retell AI cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Retell AI paid plans start at $0.07 per minute, from (Pay as you go (voice)).
Do Freshdesk Contact Center and Retell AI have a free plan?
Freshdesk Contact Center lists a free plan; Retell AI does not list one on its official pricing.