Freshdesk Contact Center vs Ooma Office: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Ooma Office
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Ooma Office |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Ooma Office: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Ooma Office
- Quick setupDeploys in about 15 minutes without technical expertise.
- Unlimited North America callingUnlimited calls to US, Canada, Mexico and Puerto Rico numbers.
- Virtual receptionistGreets and directs callers to the right employees or departments.
- Robocall screeningScreens incoming calls against over 2 million known spam numbers.
- Number blockingBlock specific numbers from any extension, one by one or in bulk.
- Business textingSend and receive texts from phones, tablets and computers.
- Video meetingsOoma Office Pro includes meetings with team, partners or customers.
- 911 callingConnects 911 calls to local responders.
Source:ooma.com/office ·
Freshdesk Contact Center vs Ooma Office pricing questions
How much do Freshdesk Contact Center and Ooma Office cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Ooma Office paid plans start at $19.95/user/month (Essentials).
Is Freshdesk Contact Center or Ooma Office cheaper for 5 users?
Freshdesk Contact Center is cheaper for 5 users: $900 per year on Growth, against $1,197 per year for Ooma Office on Essentials. That is $297 less per year, before tax.
Is Freshdesk Contact Center or Ooma Office cheaper for 10 users?
Freshdesk Contact Center is cheaper for 10 users: $1,800 per year on Growth, against $2,394 per year for Ooma Office on Essentials. That is $594 less per year, before tax.
Is Freshdesk Contact Center or Ooma Office cheaper for 25 users?
Freshdesk Contact Center is cheaper for 25 users: $4,500 per year on Growth, against $5,985 per year for Ooma Office on Essentials. That is $1,485 less per year, before tax.
Do Freshdesk Contact Center and Ooma Office have a free plan?
Freshdesk Contact Center lists a free plan; Ooma Office does not list one on its official pricing.