Freshdesk Contact Center vs OnSIP: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
OnSIP
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | OnSIP |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs OnSIP: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
OnSIP
- Three-way conferencingConnect two other callers at the same time.
- Auto attendantsSet up a touchtone menu of options for callers.
- Business hour rulesRoutes incoming calls by time of day and day of week.
- Call recordingRecords calls and uploads them to compatible cloud storage.
- HD conference suitesHost audio calls with up to 15 simultaneous callers.
- SMS and MMSSend and receive SMS and MMS in the OnSIP app.
- Real-time account changesMoves, adds and changes to features apply in real time.
Source:onsip.com ·
Freshdesk Contact Center vs OnSIP pricing questions
How much do Freshdesk Contact Center and OnSIP cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). OnSIP paid plans start at $18.95/user/month (Unlimited).
Is Freshdesk Contact Center or OnSIP cheaper for 5 users?
OnSIP is cheaper for 5 users: $599.40 per year on Pay-as-you-go, against $900 per year for Freshdesk Contact Center on Growth. That is $300.60 less per year, before tax.
Is Freshdesk Contact Center or OnSIP cheaper for 10 users?
OnSIP is cheaper for 10 users: $599.40 per year on Pay-as-you-go, against $1,800 per year for Freshdesk Contact Center on Growth. That is $1,200.60 less per year, before tax.
Is Freshdesk Contact Center or OnSIP cheaper for 25 users?
OnSIP is cheaper for 25 users: $599.40 per year on Pay-as-you-go, against $4,500 per year for Freshdesk Contact Center on Growth. That is $3,900.60 less per year, before tax.
Do Freshdesk Contact Center and OnSIP have a free plan?
Freshdesk Contact Center lists a free plan; OnSIP does not list one on its official pricing.