Freshdesk Contact Center vs net2phone: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
net2phone
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | net2phone |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs net2phone: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
net2phone
- AI AgentA voice or chat AI agent handles customer interactions 24/7.
- AI schedulingBooks, confirms and reschedules appointments automatically.
- AI coachingScores every interaction and highlights where coaching is needed.
- AI Meeting AssistantAutomatically captures calls and meetings.
- Cloud phone systemTake calls from anywhere on any device.
- No-code call flowsBuild call flows and bots without coding.
Source:net2phone.com ·
Freshdesk Contact Center vs net2phone pricing questions
How much do Freshdesk Contact Center and net2phone cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). net2phone paid plans start at $59.99/user/month (uContact Voice).
Is Freshdesk Contact Center or net2phone cheaper for 5 users?
Freshdesk Contact Center is cheaper for 5 users: $900 per year on Growth, against $3,599.40 per year for net2phone on uContact Voice. That is $2,699.40 less per year, before tax.
Is Freshdesk Contact Center or net2phone cheaper for 10 users?
Freshdesk Contact Center is cheaper for 10 users: $1,800 per year on Growth, against $7,198.80 per year for net2phone on uContact Voice. That is $5,398.80 less per year, before tax.
Is Freshdesk Contact Center or net2phone cheaper for 25 users?
Freshdesk Contact Center is cheaper for 25 users: $4,500 per year on Growth, against $17,997 per year for net2phone on uContact Voice. That is $13,497 less per year, before tax.
Do Freshdesk Contact Center and net2phone have a free plan?
Freshdesk Contact Center lists a free plan; net2phone does not list one on its official pricing.