Freshdesk Contact Center vs iPlum: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
iPlum
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | iPlum |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs iPlum: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
iPlum
- Business hour routingRoutes calls automatically according to business hours.
- Missed call auto-textSends an automatic business text when a call or text is missed.
- Carrier or Wi-Fi callingUse the phone's voice network or switch to internet mode over Wi-Fi or mobile data.
- Encrypted textingSecure, encrypted messaging for legal and healthcare businesses.
- Call recordingRecords incoming and outgoing iPlum calls with an optional consent message.
- Usage reportsReports give insight into usage patterns for account management.
- Voicemail to textVoicemails arrive as text transcripts and audio files in your inbox.
Source:iplum.com ·
Freshdesk Contact Center vs iPlum pricing questions
How much do Freshdesk Contact Center and iPlum cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). iPlum paid plans start at $8.99/user/month (Standard).
Is Freshdesk Contact Center or iPlum cheaper for 5 users?
iPlum is cheaper for 5 users: $539.40 per year on Standard, against $900 per year for Freshdesk Contact Center on Growth. That is $360.60 less per year, before tax.
Is Freshdesk Contact Center or iPlum cheaper for 10 users?
iPlum is cheaper for 10 users: $1,078.80 per year on Standard, against $1,800 per year for Freshdesk Contact Center on Growth. That is $721.20 less per year, before tax.
Is Freshdesk Contact Center or iPlum cheaper for 25 users?
iPlum is cheaper for 25 users: $2,697 per year on Standard, against $4,500 per year for Freshdesk Contact Center on Growth. That is $1,803 less per year, before tax.
Do Freshdesk Contact Center and iPlum have a free plan?
Freshdesk Contact Center lists a free plan; iPlum does not list one on its official pricing.