Freshdesk Contact Center vs Intermedia Unite: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Intermedia Unite
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Intermedia Unite |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Intermedia Unite: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Intermedia Unite
- AI meeting summariesTranscribes and summarizes meetings with action items and key topics.
- Business SMSEnable SMS on your main business number.
- Auto attendantAutomatic greetings and call routing based on business hours.
- Hunt groupsRoute incoming calls to teams that share responsibility.
- Presence statusSee teammates' real-time working status.
- Team chat channelsDirect, private and public channels for real-time communication.
- Web admin portalConfiguration, reporting and analytics in one web portal.
- Call queues and monitoringCall queues plus monitor, whisper and barge features.
Source:intermedia.com/products/unite ·
Freshdesk Contact Center vs Intermedia Unite pricing questions
How much do Freshdesk Contact Center and Intermedia Unite cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Intermedia Unite paid plans start at $27.99/user/month (Pro).
Is Freshdesk Contact Center or Intermedia Unite cheaper for 5 users?
Freshdesk Contact Center is cheaper for 5 users: $900 per year on Growth, against $1,679.40 per year for Intermedia Unite on Pro. That is $779.40 less per year, before tax.
Is Freshdesk Contact Center or Intermedia Unite cheaper for 10 users?
Freshdesk Contact Center is cheaper for 10 users: $1,800 per year on Growth, against $3,358.80 per year for Intermedia Unite on Pro. That is $1,558.80 less per year, before tax.
Is Freshdesk Contact Center or Intermedia Unite cheaper for 25 users?
Freshdesk Contact Center is cheaper for 25 users: $4,500 per year on Growth, against $8,397 per year for Intermedia Unite on Pro. That is $3,897 less per year, before tax.
Do Freshdesk Contact Center and Intermedia Unite have a free plan?
Freshdesk Contact Center lists a free plan; Intermedia Unite does not list one on its official pricing.