Freshdesk Contact Center vs Google Voice: what each really costs
Team size
Billing
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
Google Voice
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Freshdesk Contact Center | Google Voice |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | No free plan listed |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Freshdesk Contact Center vs Google Voice: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Google Voice
- Calls on phone and webA Voice number works on smartphones and the web for calls from anywhere.
- Voicemail transcriptionTranscribes voicemail messages.
- Call forwarding and spam blockingForwards calls to any device and silently blocks spam calls.
- Availability controlsLets users decide who can reach them and when.
Source:voice.google.com/about ·
Freshdesk Contact Center vs Google Voice pricing questions
How much do Freshdesk Contact Center and Google Voice cost?
Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth). Google Voice paid plans start at $10/user/month (Starter).
Is Freshdesk Contact Center or Google Voice cheaper for 5 users?
Google Voice is cheaper for 5 users: $600 per year on Starter, against $900 per year for Freshdesk Contact Center on Growth. That is $300 less per year, before tax.
Is Freshdesk Contact Center or Google Voice cheaper for 10 users?
Google Voice is cheaper for 10 users: $1,200 per year on Starter, against $1,800 per year for Freshdesk Contact Center on Growth. That is $600 less per year, before tax.
Is Freshdesk Contact Center or Google Voice cheaper for 25 users?
Google Voice is cheaper for 25 users: $3,000 per year on Starter, against $4,500 per year for Freshdesk Contact Center on Growth. That is $1,500 less per year, before tax.
Do Freshdesk Contact Center and Google Voice have a free plan?
Freshdesk Contact Center lists a free plan; Google Voice does not list one on its official pricing.