eDesk vs HubSpot Service Hub: what each really costs
Team size
Billing
eDesk
No plan for this billing option
No paid plan to compare for this billing option.
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | eDesk | HubSpot Service Hub |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
eDesk vs HubSpot Service Hub: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
eDesk
- AI ticket groupingThe helpdesk uses AI to group similar tickets for faster responses.
- AI automationsIntelligent ticket routing, automated replies and sentiment analysis.
- Smart ReplyDelivers quick, accurate answers to customers.
- AI chatbotOffers 24/7 real-time automated support.
- Built-in reportsReports on key support, customer, product and sales metrics.
- Review requestsAutomated review requests and management of negative feedback.
- Pre-sales mailboxA pre-sales mailbox and dashboard for sales inquiries.
- Knowledge basePublish knowledge base articles on your website.
Source:edesk.com ·
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
eDesk vs HubSpot Service Hub pricing questions
How much do eDesk and HubSpot Service Hub cost?
eDesk paid plans start at $39/user/month (Essential (annual)). HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)).
Is eDesk or HubSpot Service Hub cheaper for 5 users?
eDesk is cheaper for 5 users: $2,340 per year on Essential (annual), against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $3,060 less per year, before tax.
Is eDesk or HubSpot Service Hub cheaper for 10 users?
eDesk is cheaper for 10 users: $4,680 per year on Essential (annual), against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $6,120 less per year, before tax.
Is eDesk or HubSpot Service Hub cheaper for 25 users?
eDesk is cheaper for 25 users: $11,700 per year on Essential (annual), against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $15,300 less per year, before tax.
Do eDesk and HubSpot Service Hub have a free plan?
HubSpot Service Hub lists a free plan; eDesk does not list one on its official pricing.