Deskpro vs HubSpot Service Hub: what each really costs
Team size
Billing
Deskpro
No plan for this billing option
No paid plan to compare for this billing option.
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Deskpro | HubSpot Service Hub |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Deskpro vs HubSpot Service Hub: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Deskpro
- Omnichannel inboxHandle email, forms, voice, SMS, chat, Slack and Teams in one place.
- Custom fields and formsCustom fields, ticket forms, statuses and layouts for each department.
- Help centerA branded knowledge base with articles suggested as customers type.
- AI for agentsTicket summaries, suggested replies and article drafts inside the agent view.
- ReportingBuilt-in reports on volume, SLAs and agent performance, plus a query builder.
- Integrations and APILink to CRM, dev, chat and billing tools, or build your own with the API.
- Flexible hostingRun on-prem, in your VPC, or in a regional or sovereign cloud.
- AutomationDeskpro automates the work that should not be manual.
Source:deskpro.com ·
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
Deskpro vs HubSpot Service Hub pricing questions
How much do Deskpro and HubSpot Service Hub cost?
Deskpro paid plans start at $39 per agent per month (Team). HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)).
Is Deskpro or HubSpot Service Hub cheaper for 5 users?
Deskpro is cheaper for 5 users: $2,340 per year on Team, against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $3,060 less per year, before tax.
Is Deskpro or HubSpot Service Hub cheaper for 10 users?
Deskpro is cheaper for 10 users: $4,680 per year on Team, against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $6,120 less per year, before tax.
Is Deskpro or HubSpot Service Hub cheaper for 25 users?
Deskpro is cheaper for 25 users: $11,700 per year on Team, against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $15,300 less per year, before tax.
Do Deskpro and HubSpot Service Hub have a free plan?
HubSpot Service Hub lists a free plan; Deskpro does not list one on its official pricing.