Chatwoot vs HubSpot Service Hub: what each really costs
Team size
Billing
Chatwoot
No plan for this billing option
No paid plan to compare for this billing option.
HubSpot Service Hub
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Chatwoot | HubSpot Service Hub |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | Yes | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Chatwoot vs HubSpot Service Hub: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Chatwoot
- Omnichannel inboxWebsite, email, social and messaging threaded into one queue.
- Captain AI agentAutomates conversations, suggests replies and supports any language.
- Email integrationConnect Outlook, Gmail or any IMAP/SMTP inbox with threaded replies.
- Voice callsInbound and outbound calls recorded, transcribed and threaded in the inbox.
- Help centerA flexible knowledge base for customer self-service.
- Macros and automationsBundle replies, labels and snoozes, and fire them automatically by rules.
- Auto-translateTranslates every incoming message so agents reply in their own language.
- Live chat widget customizationSet the widget colour, logo and copy to match your product.
Source:chatwoot.com ·
HubSpot Service Hub
- Ticket routingManage tickets with intelligent routing and custom views.
- SLAs and analyticsTrack performance with SLAs and real-time analytics.
- IVR call flowsCreate call flows with interactive voice response phone trees.
- Knowledge baseEnables customer self-service and reduces incoming tickets.
- Customer portalCustomers get help through a secure customer portal.
- AI customer agentResolves inquiries across email and live chat with customizable AI automation.
- Customer health scoresBuild customer health scores and help reps prioritize activities.
- NPS and CSAT surveysCustomizable NPS, CSAT and customer feedback surveys.
Source:hubspot.com/products/service ·
Chatwoot vs HubSpot Service Hub pricing questions
How much do Chatwoot and HubSpot Service Hub cost?
Chatwoot paid plans start at $19/user/month (Startups). HubSpot Service Hub paid plans start at $90/user/month (Professional (annual)).
Is Chatwoot or HubSpot Service Hub cheaper for 5 users?
Chatwoot is cheaper for 5 users: $1,140 per year on Startups, against $5,400 per year for HubSpot Service Hub on Professional (annual). That is $4,260 less per year, before tax.
Is Chatwoot or HubSpot Service Hub cheaper for 10 users?
Chatwoot is cheaper for 10 users: $2,280 per year on Startups, against $10,800 per year for HubSpot Service Hub on Professional (annual). That is $8,520 less per year, before tax.
Is Chatwoot or HubSpot Service Hub cheaper for 25 users?
Chatwoot is cheaper for 25 users: $5,700 per year on Startups, against $27,000 per year for HubSpot Service Hub on Professional (annual). That is $21,300 less per year, before tax.
Do Chatwoot and HubSpot Service Hub have a free plan?
Yes, both list a free plan.