Calilio vs Freshdesk Contact Center: what each really costs
Team size
Billing
Calilio
No plan for this billing option
No paid plan to compare for this billing option.
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Calilio | Freshdesk Contact Center |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Calilio vs Freshdesk Contact Center: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Calilio
- Bulk messagingSend updates, campaigns and alerts to many contacts at once.
- AI voice agentAn AI voice agent answers incoming calls in a natural voice.
- IVR menuAn interactive voice menu routes callers to the right department.
- Multi-device callingTake calls on phone, browser or Chrome extension with shared history.
- CRM integrationsLogs calls, texts and AI summaries to Pipedrive and HubSpot.
- Number portingTransfer existing local, toll-free or mobile numbers to Calilio.
- Call recordingRecord calls and play them back in the app.
- Custom greetingRecord or upload a welcome message played before calls are answered.
Source:calilio.com ·
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Calilio vs Freshdesk Contact Center pricing questions
How much do Calilio and Freshdesk Contact Center cost?
Calilio paid plans start at $12/user/month (Standard). Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth).
Is Calilio or Freshdesk Contact Center cheaper for 5 users?
Calilio is cheaper for 5 users: $720 per year on Standard, against $900 per year for Freshdesk Contact Center on Growth. That is $180 less per year, before tax.
Is Calilio or Freshdesk Contact Center cheaper for 10 users?
Calilio is cheaper for 10 users: $1,440 per year on Standard, against $1,800 per year for Freshdesk Contact Center on Growth. That is $360 less per year, before tax.
Is Calilio or Freshdesk Contact Center cheaper for 25 users?
Calilio is cheaper for 25 users: $3,600 per year on Standard, against $4,500 per year for Freshdesk Contact Center on Growth. That is $900 less per year, before tax.
Do Calilio and Freshdesk Contact Center have a free plan?
Freshdesk Contact Center lists a free plan; Calilio does not list one on its official pricing.