Broadvoice vs Freshdesk Contact Center: what each really costs
Team size
Billing
Broadvoice
No plan for this billing option
No paid plan to compare for this billing option.
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | Broadvoice | Freshdesk Contact Center |
|---|---|---|
| Entry paid plan | No plan for this billing option | No plan for this billing option |
| Vendor price | ||
| Monthly cost | ||
| Annual cost | ||
| Per user / year | ||
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
Broadvoice vs Freshdesk Contact Center: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
Broadvoice
- Omnichannel contact centerContact center with intelligent routing, real-time monitoring and built-in AI.
- Unified communicationsCombines calls, messages and meetings in one place.
- Queue and agent visibilityGives visibility across queues, agents and interactions with AI-driven insights.
- AI task automationAI handles routine tasks and automates workflows and system updates.
- Outbound call automationAutomates outbound calling to raise agent productivity.
- CRM integrationConnects CRM data so agents see full customer context.
Source:broadvoice.com ·
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
Broadvoice vs Freshdesk Contact Center pricing questions
How much do Broadvoice and Freshdesk Contact Center cost?
Broadvoice paid plans start at $10/user/month (Metered). Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth).
Is Broadvoice or Freshdesk Contact Center cheaper for 5 users?
Broadvoice is cheaper for 5 users: $600 per year on Metered, against $900 per year for Freshdesk Contact Center on Growth. That is $300 less per year, before tax.
Is Broadvoice or Freshdesk Contact Center cheaper for 10 users?
Broadvoice is cheaper for 10 users: $1,200 per year on Metered, against $1,800 per year for Freshdesk Contact Center on Growth. That is $600 less per year, before tax.
Is Broadvoice or Freshdesk Contact Center cheaper for 25 users?
Broadvoice is cheaper for 25 users: $3,000 per year on Metered, against $4,500 per year for Freshdesk Contact Center on Growth. That is $1,500 less per year, before tax.
Do Broadvoice and Freshdesk Contact Center have a free plan?
Freshdesk Contact Center lists a free plan; Broadvoice does not list one on its official pricing.