3CX vs Freshdesk Contact Center: what each really costs
Team size
Billing
3CX
Basic 8SC plan
$300
a year for 10 people · $25 a month
Freshdesk Contact Center
No plan for this billing option
No paid plan to compare for this billing option.
| 10 people | 3CX | Freshdesk Contact Center |
|---|---|---|
| Entry paid plan | Basic 8SC | No plan for this billing option |
| Vendor price | $300 per system/year, 8 simultaneous calls | |
| Monthly cost | $25 | |
| Annual cost | $300 | |
| Per user / year | $30 | |
| Billing commitment | Not recorded | Not recorded |
| Minimum seats | None stated | None stated |
| Free plan | No free plan listed | Yes |
| Free trial | Not stated | Not stated |
Calculated by SpecEntry from official vendor prices. Taxes and optional add-ons are not included. Open each product page for every plan and the official source.
3CX vs Freshdesk Contact Center: features
Key features as each vendor lists them. A feature missing from a list does not mean the product lacks it.
3CX
- AI call agentsAgentic AI handles call routing, call screening and round-the-clock support.
- Built-in AI receptionistA virtual PA, receptionist and transcription are included in the same platform.
- Preconfigured trunks and phonesIT teams can deploy quickly using preconfigured SIP trunks and phones.
- Sentiment analysisAI-powered sentiment analysis and contact center functions are included in the system.
- Communication analyticsThe communication suite comes with integrated AI agents and analytics.
- On-premise deploymentCan be deployed on-premise so AI data stays local and under your control.
Source:3cx.com ·
Freshdesk Contact Center
- IVR and call routingIntelligent IVR and advanced inbound call routing.
- AI voice botsVoice bots answer repetitive caller questions.
- Global numbers and BYOCBuy numbers in 90+ countries or bring your own carrier.
- Call-to-ticket in FreshdeskMake calls inside Freshdesk and turn a call into a ticket in one click.
- Live dashboardsLive dashboards track agent performance and customer satisfaction.
- Call volume monitoringSupervisors monitor call volumes and service levels.
Source:freshworks.com/freshcaller-cloud-pbx ·
3CX vs Freshdesk Contact Center pricing questions
How much do 3CX and Freshdesk Contact Center cost?
3CX paid plans start at $300 per system/year, 8 simultaneous calls (Basic 8SC). Freshdesk Contact Center paid plans start at $15 per agent/month, billed annually (Growth).
Is 3CX or Freshdesk Contact Center cheaper for 5 users?
3CX is cheaper for 5 users: $300 per year on Basic 8SC, against $900 per year for Freshdesk Contact Center on Growth. That is $600 less per year, before tax.
Is 3CX or Freshdesk Contact Center cheaper for 10 users?
3CX is cheaper for 10 users: $300 per year on Basic 8SC, against $1,800 per year for Freshdesk Contact Center on Growth. That is $1,500 less per year, before tax.
Is 3CX or Freshdesk Contact Center cheaper for 25 users?
3CX is cheaper for 25 users: $300 per year on Basic 8SC, against $4,500 per year for Freshdesk Contact Center on Growth. That is $4,200 less per year, before tax.
Do 3CX and Freshdesk Contact Center have a free plan?
Freshdesk Contact Center lists a free plan; 3CX does not list one on its official pricing.